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Visualase receive outstanding feedback from their 2018 patient survey

Published on 14th February 2019

We’re so pleased to announce that we’ve received exceptional feedback in our 2018 patient survey.

We pride ourselves on our high levels of customer service and patient care, so it’s really rewarding to hear just how pleased our patients are with the treatment and experience they received at our Bolton based clinic.

In our 2018 survey, we asked our patients a range of questions about the different aspects of Visualase - including questions on our website, staff, assessment and treatment day.

Below are some of the wonderful comments we received from the survey.

What would you say was the most important aspect of your treatment and what made you choose Visualase?

'The service! From my initial consultation and advice provided, I didn’t even consider going anywhere else.'  Roxanne Rothwell, Bolton

'The pre-checks with Angela and Mr Mathai were both very thorough. Visualase were local, professional and had a set price.' Karl Denton, Edenfield.

'Convenient location for having to return for aftercare. Competitive price. Very helpful and informative when I made my first telephone enquiry, so much that I cancelled my other appointments with other clinics.'  Susan Maybury, Bolton

'A name to be trusted in Bolton. Local and adaptable to each individual’s needs.'  Gillian Litherland, Bolton.

Do you have any specific feedback regarding a member/members of staff?

'The staff are very good and make you so welcome and talk to you about the operation and make a fab cup of coffee. I have recommended someone who is very happy and I’m hoping the second person I have recommended will go ahead and have it done.'  Jacqueline Watson, Bury

'Elaine was always so helpful and informative. She really put me at ease and reassured me. Such a lovely team.'  Susan Bissett, Bolton

'All the staff I have met are very friendly, helpful and considerate. Hilary is an excellent point of contact and I have never been made to feel uncomfortable.'  Amanda McGinty, Preston

'All the staff are outstanding, really friendly and pleasant.' Allen Christey-Casson, Bolton

We want to say a huge thank you to our patients for taking the time to give us such wonderful feedback. You can see the full results from our 2018 patient survey here.

Contact us today to book your FREE laser eye surgery consultation at Visualase, Bolton.

All eye surgical procedures carry a level of risk including not obtaining the desired outcome, through to varying levels of visual loss. Your eye surgeon will discuss the risks and benefits, including ones specific to your circumstances, at the time of your pre-operative consultation.