Patient Feedback Questionnaire Results 2009

The following are the results from our most recent patient questionnaire, which was distributed January 2010 for patients treated in 2009. We asked:

How do you rate the information provided in our brochure?

100% replied Excellent / Very Good / Good

How do you rate the information provided on our website?

99% replied Excellent / Very Good / Good

How do you rate the location of our clinic here in Bolton town centre?

96% replied Excellent / Very Good / Good

How do you rate to courtesy/helpfulness of the reception staff in the clinic?

100% replied Excellent / Very Good / Good

How do you rate the presentation of the clinic?

100% replied Excellent / Very Good / Good

How did you rate your initial assessment?

100% replied Excellent / Very Good / Good

At your assessment, if you had questions, did you get answers you could understand?

92% replied – Yes, all of the time
6% replied - Yes, some of the time
1% replied – No
1% replied – Referred to surgeon

How do you rate your consultation with your surgeon?

100% replied Excellent / Very Good / Good

At your consultation, were you given enough time to discuss your treatment with your surgeon?

96% replied – Yes, definitely
4% replied – Yes, to some extent

At your consultation, did your surgeon explain your treatment in a way you could understand?

92% replied – Yes, completely
8% replied – Yes, to some extent

At your consultation, if you had questions, did you get answers that you could understand?

91% replied – Yes, all of the time
9% replied – Yes, some of the time

How do you rate the level of care you received on the date/dates of your treatment/s?

100% replied Excellent / Very Good / Good

Were you treated by all staff with dignity and respect?

98% replied – Yes, all of the time

How do you rate the level of aftercare you receive/received?

100% replied Excellent / Very Good / Good

How do you rate the overall cleanliness of the clinic?

100% replied Excellent / Very Good

How do you feel about the cost of your treatment?

8% replied – Very Expensive
82% replied – Competitively Priced
10% replied – Cheap, considering the level of treatment / service

How do you feel about the final result of your treatment?

97% replied Excellent / Very Good / Good

Would you recommend Visualase to family & friends?

100% replied - Yes

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