Patient Feedback Questionnaire Results 2017

The following are the results from our most recent patient questionnaire, which was distributed in  January 2018 for our patients who were treated in 2017. 

These are the questions we asked:

How do you rate the information provided in our brochure?

100% replied Excellent / Very Good / Good      (15% didn’t look at our brochure)

How do you rate the information provided on our website www.visualase.com?

100% replied Excellent / Very Good / Good      (22% didn’t look at our website)

How do you rate the courtesy/helpfulness of the reception staff in the clinic?

100% replied Excellent / Very Good 

How do you rate the presentation of the clinic?

100% replied Excellent / Very Good

How did you rate your initial assessment with the optometrist?

95% replied Excellent / Very Good

How do you rate your consultation with your surgeon?

98% replied Excellent / Very Good

How do you rate the level of care you received on the date/dates of your treatment/s?

100% replied Excellent / Very Good

Were you treated by all staff with dignity and respect?

100% replied – Yes, all of the time

How do you rate the overall cleanliness of the clinic?

100% replied Excellent / Very Good / Good

How do you rate the level of aftercare you receive/received?

99% replied Excellent / Very Good / Good  

How do you feel about the cost of your treatment?

78% replied – Competitively Priced

19% replied – Cheap, considering the level of treatment / service.

3% replied – Very Expensive

How do you feel about the final result of your treatment?

98% replied Excellent / Very Good / Good

Would you recommend Visualase to family & friends?

100% replied – Yes

Want more information on our customer satisfaction? You can view our previous years results below: 

Want us to call you back to arrange an appointment - fill out the short form below!