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Patient Feedback Questionnaire Results 2010

The following are the results from our most recent patient questionnaire, which was distributed January 2011 for laser surgery patients treated in 2010. We asked:

How do you rate the information provided in our brochure?

98% replied Excellent / Very Good / Good

How do you rate the information provided on the visualase.com website?

98% replied Excellent / Very Good / Good

How do you rate to courtesy/helpfulness of the reception staff in the laser clinic?

100% replied Excellent / Very Good / Good

How do you rate the presentation of the clinic?

100% replied Excellent / Very Good / Good

How did you rate your initial laser surgery assessment?

Over 99% replied Excellent / Very Good / Good

How do you rate your consultation with your surgeon?

Over 99% replied Excellent / Very Good / Good

How do you rate the level of care you received on the date/dates of your treatment/s?

Over 99% replied Excellent / Very Good / Good

Were you treated by all staff with dignity and respect?

98% replied – Yes, all of the time

How do you rate the level of aftercare you receive/received?

100% replied Excellent / Very Good / Good

How do you rate the overall cleanliness of the clinic?

100% replied Excellent / Very Good

How do you feel about the cost of your treatment?

90% replied – Competitively Priced
5% replied – Cheap, considering the level of treatment / service 5% replied – Very Expensive.

How do you feel about the final result of your laser eye treatment?

Over 99% replied Excellent / Very Good / Good

Would you recommend Visualase Laser Eye Clinic to family & friends?

Over 99% replied - Yes

 

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