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Fantastic Results from Visualase Patient Survey 2014
Published on 16th February 2015
Each year we ask our patients to complete a survey to review our service, to ensure that we are continually improving, and providing the best experience for patients who choose to have laser eye surgery with us.
We are delighted with our latest results which demonstrate that we are achieving our aims and delivering fantastic patient care!
Questions asked included:
How did you rate your initial assessment?
100% replied Excellent / Very Good
How do you rate your consultation with your surgeon?
100% replied Excellent / Very Good
How do you rate the level of care you received on the date/dates of your treatment/s?
100% replied Excellent / Very Good
How do you feel about the final result of your treatment?
98% replied Excellent / Very Good / Good
Would you recommend Visualase to family & friends?
98% replied - Yes
To see the full results click here.
We also received some great comments from patients as follows:
January 2014
“Visualase is local to me and has been established for many years. The service and aftercare are excellent. It is the best money I have ever spent. I no longer need glasses. Wonderful.” Yvonne Longworth, Bolton
“The Visualase team treated me with care and respect throughout the whole procedure from my consultation, treatment and aftercare. I would recommend Visualase to anyone wanting laser eye treatment.” Lynn Rowan, Bolton
“I wanted to be free of spectacles most of the time but also wanted to feel confident having the treatment. Mission accomplished!!! For the first time in my life I am the proud owner of a pair of NON prescription sunglasses. I chose Visualase on friends and family recommendation.” Kath Hartley, Preston
“I chose Visualase because it was recommended and was local. I can now see without glasses and contact lenses and that was important to me.” Pauline Littler, Bolton
“Everyone is so friendly and professional and I was recommended by two former clients.” Lynne Styles, Stockport
February 2014
“The complete package was professional, caring and of an excellent standard. Information was realistic and there was NO hard sell. I genuinely couldn’t fault a thing.” Joanne Carradice, Silverdale
“This has changed my quality of life. I have gained more confidence and it has made be very happy.” Cheryl Ramsden, Bolton
“Every step of the treatment was carefully explained before, during and after. I felt safe at all times.” Janet Elliott, Bolton
“I chose Visualase because you gave me confidence in you from the first phone call. The after care has been 5 star. Truly a life changing experience and wish I had done it earlier.” Kath Fenton, Elswick
“A friend of mine was treated at Visualase 10 years previously and another friend in 2003 and both agreed how excellent the Visualase clinic was, how true that was, very professional and reassuring at every step.” Denise Cowcill, Kearsley
“I chose Visualase because my brother had treatment and was very satisfied, the staff were helpful and very reassuring and its great being able to see without contact lenses.” Julie Gibson, Kendal
“I received great service and the nurses really calmed me down on my surgery day. I am so pleased with the outcome.” Joanna Welsh, Manchester
February 2014
“Eyes are obviously very important, so trust is vital and I was very reassured by the expertise of the consultant/surgeon.” Adam Linley, Bury
“The staff are very friendly and made me feel at ease when my laser surgery was taking place.” Rebecca Atkinson, Bolton
“Highly recommended.” Daniel Fearon, Kendal
“I chose Visualase because of its good name and presentation by all concerned. The expertise of the surgeon and the very best in laser technology is clear.” David Le Luan, Bolton
“It’s a success!!!” Dennis Hoyle, Todmorden
“I felt from start to finish I was in the hands of professionals.” Kelly Twiname, Chorley
“It’s great being able to see without contact lenses. I liked the fact that you could meet and talk to the surgeon before the operation. Staff were professional, very helpful and friendly.” Carmel O’Rourke, Chorley
April 2014
“The customer care and personalised service have been fantastic. I had heard this from a colleague and was delighted when her reports proved to be true. Excellent!” Paul Hodgkinson, Bolton
“The staff at Visualase are all professional. Absolutely no pushy sales techniques which would have put me off. The price was affordable considering I was quoted £6,400 for exactly the same treatment in London.” Steve Squires, Stafford
“I really liked that I was able to speak to the consultant on the day of my initial consultation. This was really important for me.” Karrie Houghton, Preston
May 2014
“I was made to feel reassured and comfortable. The procedure was quick and painless and I always knew what was being done and why and how to prepare for the treatment.” Peter Cunliffe, Warrington
“The confidence instilled by the explanation of the whole procedure was very reassuring.” Carol Heald, Bolton
June 2014
“I passed the clinic when I was out shopping and went in and spoke to Elaine who explained everything. I would of had it done the same day if they’d have let me as I was so impressed. All the staff I have dealt with have been second to none. Fantastic.” Denise Butler, Pendlebury.
“I chose Visualase as it was close to where I live and I am very glad I did. Every member of staff was very friendly, especially both receptionists. This makes you feel at ease and able to ask questions at any time.” Sam Medhurst, Bolton
“Safety and recovery time are paramount. The walk through of the procedure given by staff was comprehensive and reassuring.” Hatham Rahman, Marple
“Visualase have a good reputation, polite and informative staff. There is a relaxed environment overall, I am very happy and would recommend. Thank you.” Lee Naylor, Atherton
July 2014
“I received a very positive recommendation. The most important aspect of the treatment was the outcome and it has surpassed my expectations.” Gill Granger, Carnforth
August 2014
“Meeting the surgeon at the first appointment was reassuring that my treatment would be just as personal. Excellent customer service.” Chloe Valentine, Bury.
“I was made to feel at ease by helpful staff.” Jane Reeves, Manchester.
“I was given clear information from start to finish especially during my treatment. The nurses go the extra mile when nerves kick in!!” Alexander Cutler, Manchester
“I have been thinking about having laser eye surgery for years the fact that I could take advantage of the 0% payment option made it affordable. When my friend recommended the clinic I decided to book a Consultation appointment which ultimately made me decide to proceed with the surgery.” Pam Lennon, Ashton-In-Makerfield
“The totally professional and dedicated team at Visualase provided a most reassuring and calming atmosphere for surgery that would otherwise have been quite daunting. PS Nice cup of tea as well !!!” Douglas Jones, Runcorn
“Everyone was extremely informative and made me feel at ease throughout the whole process. I chose Visualase as I had three recommendations from family members who had great experiences with you.” Haley Gibson, Bolton
September 2014
“The best thing I’ve done. It’s been fantastic to be able to see again without glasses. Worth every penny.” Janette Lawson, Bolton
October 2014
“I chose Visualase based on reputation, price and the fact that I could pay interest free. The aftercare has been excellent. Hilary, Elaine & Zoe have provided fantastic care.” Wendy Barlow, Bolton
“I really liked the continuity of care.” Mario Calleja, Chorley
“My consultation with Dr Doyle explained my procedure in detail. He gave me the confidence to go ahead with the treatment.” Eileen Aspinall, Bolton
November 2014
“I chose Visualase based upon a recommendation. After my assessment I thought about it for months – so glad I did it. Thank you.” Sara Dixon, Bolton
“I chose Visualase as a local clinic with appointments to fit in around work etc. I knew the clinic was established and recommended. The most important aspect for me was the professional service of the surgeon and the level of aftercare I received.” Sandra Edwards, Bolton
“I chose Visualase initially as they were fairly priced as other clinics I had enquired to about treatment were very expensive. I also like the fact that it is a private, independent clinic.” Andrea Keidel, Clwyd
“I liked my initial consultation with Dr Doyle. He made me feel comfortable and went through the whole process and explained any questions I had.” Sharon Fletcher, Bolton
“I chose Visualase because my wife had the same treatment. All the staff where very friendly and put you at ease explaining all the steps of the procedure. A very professional team.” John Davis, Bolton
“The staff were very friendly and took a genuine appreciation and interest in my hobbies which made me feel welcome.” Laura Hilton, Kearsley
December 2014
“Everyone has been fantastic.” Laura Porter, Preston
“I felt at ease.” Terence Hadley, Bolton
Find out what our patients had to say about their individual surgeon:
All eye surgical procedures carry a level of risk including not obtaining the desired outcome, through to varying levels of visual loss. Your eye surgeon will discuss the risks and benefits, including ones specific to your circumstances, at the time of your pre-operative consultation.