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“A big thank you to everyone involved, you’re all brilliant!” Visualase receive exceptional feedback from patient survey.

Published on 16th March 2018

At Visualase it’s not just about providing successful treatments for our patients, it is also about providing excellent customer service and meeting the needs of our patients.

In our 2017 survey, we asked our patients “Do you have any specific feedback regarding a member/members of staff?” and these are the wonderful comments that we received:

  • “Excellent service from all.” Luke O’Mahoney, Prestwich.

  • “All staff have been friendly and helpful.” Oliver Briody, Worsley.

  • “All the staff are very nice.” M A Newton, Astley.

  • “All staff are professional, respectful and supportive. Especially during my procedure when I appreciate the nurse who held my hand and understood how nervous I was.” Kathryn Webster, Bolton.

  • Everyone has been lovely.” Amy Lyons, Ramsbottom.

  • Dr Doyle is incredibly knowledgeable and explained the procedure in detail. Very reassuring. Hillary and her team were very professional at all times.” Mick Lohan, Bolton.

  • “Top marks. Well done.” Brett Price, Bolton.

  • “The reception staff were excellent.” Alexandra Rees, Lancashire.

  • “A big thank you to all involved especially the lovely ladies on reception for putting me at ease, looking after me and I have been so impressed with how efficiently things were done in such a timely manner.” Sally Sarikaya, Bolton.

  • “Elaine was great. Very friendly and professional.” Ruth Waring, Bolton.

  • “Very friendly staff. Made the process very easy and comfortable. Thank you.” Marwa Jasim, Manchester.

  • “I can’t remember her name, but the lady with the short dark hair was lovely and made me feel very welcome and she put me at ease.” Emma Barker, Radcliffe.

  • “All staff are very welcoming, especially Elaine who was very friendly and helpful.” Lorraine Chester, Bury.

  • “All the staff are polite, pleasant and respectful.” Alison Bennett, Bolton.

  • “The staff who accompanied me into the procedure were extremely polite and put me at ease. They couldn’t do enough for me so that made a massive difference to the whole experience. Thank you.” Jenny Chan, Irlam.

  • “Dr Stephen Doyle – clever guy and full of information which is not easy to explain due to the science/clinical elements but he does it so wonderfully well.” Kim Whitehead, Bolton.

  • “Both receptionist I have dealt with are extremely helpful with availability and aftercare. They are really chatty and friendly.” Natasha Schofield, Knott End on Sea.

  • “Kind, courteous and helpful.” John Bray, Bolton.

  • “All were very helpful. Great team.” Andrew Smith, Bolton.

  • “All staff have been brilliant.” Thorrin Govind, Bolton.

  • “Everyone was very polite and helpful and I would like to thank all the staff for making me feel at ease.” Rebecca Baldock, Leigh

  • “All the staff at Visualase are so friendly and helpful, especially reception staff.” Rachel Chadwick, Bolton

  • “All lovely and helpful.” Karen Roscoe, Bolton

  • “All the staff have been fantastic. Very informative staff from reception to consultant/ Surgeon.” Laura Taylor, Bolton

  • “They were all excellent. Well done Visualase.” Carly Ryan, Bolton.

  • “Great team at Visualase.” Graham Henry, Blackburn.

  • “Reception staff member with short blonde hair (Elaine I think) is lovely and Mr Mathai is very kind and friendly. Chatted to me about my life and other things aside from the surgery.” Eleanor Trimble, Middleton.

  • “Everybody treated me brilliantly and couldn’t ask for more.” David Chadwick, Hindley 

  • “Very helpful and welcoming.” Robert Bird, Bolton.

  • “All Excellent.” Paul Bradbury, Bolton

  • “Angela made me feel very comfortable during my initial assessment. I thought she was very thorough and explained what she was doing.” Emma Cunningham, Blackburn

  • “All the staff were friendly, professional and helpful throughout each appointment. Thank you!” Andrew Oliver, Blackburn.

  • “All staff were amazing from start to finish, one year on.” Julie Prescott, Farnworth.

  • “All the reception staff were extremely knowledgeable and more than helpful.” Gail Bibby, Chorley

  • “All Great.” Jamie Lees, Bolton

  • “Other than they are all extremely courteous. I can’t really think of any improvements.” Elaine Platt, Chorley. 

  • “All excellent, Elaine especially helpful.” Sandra Crompton, Heath Charnock.

To view more feedback from our patients, take a look at our testimonials page here. If you would like more information on laser eye surgery please contact us or click here.


All eye surgical procedure carry a level of risk including not obtaining the desired outcome through varying levels of visual loss. Your eye surgeon will discuss the risks and benefits including ones specific to your circumstances at the time of your preoperative consultation.