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“All the staff are fantastic” - Visualase receive amazing feedback from 2016 patient survey.

Published on 12th April 2017

When considering laser eye surgery, it’s understandable that you want to know everything about the procedure, but it is also just as important to know about the staff and the service that you will receive from Visualase.

In our 2016 annual patient survey we asked our patients: Do you have any specific feedback regarding a member/members of staff?

And these were the amazing comments we received:

    • ‘’Very good service.’’ Liam Mullin, Tyldesley
    • ‘’All member of staff have been patient, caring and understanding at all times. Hilary, in particular, put up with a lot of phone calls from me !!’’ Paula Burton, Worsley
    • ‘’Everyone was great and friendly.’’ Glenda Martindale, Bolton
    • ‘’I saw Elaine at every appointment and she made everything that little bit easier – lovely lady. And Hilary, thank you so much and Mr Mathai was a gentleman’’ Susan Johnson, Heywood
    • ‘’Every member of staff were extremely helpful and very professional. Excellent treatment and service.’’ Natalie Cuddy, Urmston
    • ‘’The lady that held my hand during the procedure was lovely.’’ Leanne Vickers, Bolton
    • ‘’I think all the staff made me feel at ease, in particular the nurses. I cannot thank you all enough for the care provided and giving me a life without glasses.’’ Victoria Avison, Astley
    • ‘’All of you are amazing.” Well done and thank you for all your help, advice, treatment and for reassuring me at every step’’. Louise Nobeltt, Coppull
    • ‘’Hilary is boss!!’’ Craig White, Bolton
    • ‘’Elaine made me feel comfortable, especially prior to the surgery. She is so welcoming and friendly. The same can be said for my surgeon, Mr Mathai who made me feel assured and comfortable prior to surgery. Great staff.’’ Dionne King, Bolton
    • ‘’All the staff were very good.’’ Karen Warburton, Newton-le-Willows
    • ‘’They were all great but Elaine answered a million questions for me.’’ Jean Howard, Manchester
    • ‘’The reception staff are all very helpful and professional.’’ Charlotte Higham, Wigan.
    • ‘’Every staff member are a credit to Visualase. It couldn’t have been a better, more seamless process.’’ Tom Williams, Bolton
    • ‘’All the staff were very good.’’ Michael Dagnall, Cheshire
    • ‘’All staff are fantastic and made you feel at ease.’’ Debra Hardman, Bolton
    • ‘’I was impressed by all the members of staff as they were very patient and made me feel that they really cared and nothing was too much trouble. Sheila Holt, Bolton
    • ‘’All members of staff were professional, considerate and informative. A most excellent customer service.’’ Christine Martin, Bolton
    • ‘’All staff were very respectful, kind and considerate at all my appointments.’’ Lynne Farnworth, Bury
    • ‘’All staff members were very pleasant and helpful.’’ Carol Houghton, Bolton
    • ‘’You are all amazing !! Thank you.’’ Jass Green, Manchester
    • ‘’Dr Stephen Doyle did an excellent job and I was well looked after at every appointment. Many thanks.’’ Margaret Williams, Conway
    • ‘’The aftercare from all is excellent. From the receptionist to the eye check-ups with Chris & Angela. Dr Doyle was also very good.’’ Karen Nash, Unsworth
    • ‘’Very friendly staff and helpful at all times from initial consultation through to the aftercare.’’ Craig Pickup, Wigan
    • ‘’Every member of staff was cheerful and friendly.’’ Michelle Dawbney-Spice, Tyldesley
    • ‘’All the staff are fantastic.’’ Janet Atherton, Preston
    • ‘’All the staff were professional, pleasant and friendly throughout my treatment and aftercare.’’ Katherine Gosling, Blackburn.
    • ‘’Dr Stephen Doyle was superb throughout.’’ Elaine Dixon, Manchester
    • ‘’Elaine was the lady I spent most time with and she was lovely and friendly.’’ Deborah Grant, Bolton
    • ‘’Everyone was helpful and friendly. Ten out of ten !!’’ Stuart Tomkinson, Bolton
    • ‘’Hilary, Elaine and Dr Stephen Doyle were extremely helpful and very knowledgeable.’’ Linda Turner, Clitheroe
    • ‘’A great team.’’ Ian McCawley, Kent
    • ‘’All staff are first class.’’ Phil Russell, Bolton
    • ‘’Everybody was brilliant and I had great aftercare.’’ Chris Russell, Bolton
    • ‘’Everyone was always polite and friendly.’’ Gareth Evans, Bolton
    • ‘’Just a massive thank you to you all.’’ Gina Robinson, Atherton
    • ‘’Elaine was very good and deserves employee of the month !!’’ Karen Silverwood, Bolton
    • ‘’All the staff were pleasant, welcoming and helpful.’’ Stuart Roach, Bolton

 If you would like to read more of our patient testimonials, plkease click here


All eye surgical procedures carry a level of risk including not obtaining the desired outcome, through to varying levels of visual loss. Your eye surgeon will discuss the risks and benefits, including ones specific to your circumstances, at the time of your pre-operative consultation.