Laser Eye Surgery At Visualase
Patient Survey Results 2009 – Laser
The following are the results from our most recent patient questionnaire, which was distributed January 2010 for patients treated in 2009. We asked:
How do you rate the information provided in our brochure?
100% replied Excellent / Very Good / Good
How do you rate the information provided on our website?
99% replied Excellent / Very Good / Good
How do you rate the location of our clinic here in Bolton town centre?
96% replied Excellent / Very Good / Good
How do you rate to courtesy/helpfulness of the reception staff in the clinic?
100% replied Excellent / Very Good / Good
How do you rate the presentation of the clinic?
100% replied Excellent / Very Good / Good
How did you rate your initial assessment?
100% replied Excellent / Very Good / Good
At your assessment, if you had questions, did you get answers you could understand?
92% replied – Yes, all of the time
6% replied - Yes, some of the time
1% replied – No
1% replied – Referred to surgeon
How do you rate your consultation with your surgeon?
100% replied Excellent / Very Good / Good
At your consultation, were you given enough time to discuss your treatment with your surgeon?
96% replied – Yes, definitely
4% replied – Yes, to some extent
At your consultation, did your surgeon explain your treatment in a way you could understand?
92% replied – Yes, completely
8% replied – Yes, to some extent
At your consultation, if you had questions, did you get answers that you could understand?
91% replied – Yes, all of the time
9% replied – Yes, some of the time
How do you rate the level of care you received on the date/dates of your treatment/s?
100% replied Excellent / Very Good / Good
Were you treated by all staff with dignity and respect?
98% replied – Yes, all of the time
How do you rate the level of aftercare you receive/received?
100% replied Excellent / Very Good / Good
How do you rate the overall cleanliness of the clinic?
100% replied Excellent / Very Good
How do you feel about the cost of your treatment?
8% replied – Very Expensive
82% replied – Competitively Priced
10% replied – Cheap, considering the level of treatment / service
How do you feel about the final result of your treatment?
97% replied Excellent / Very Good / Good
Would you recommend Visualase to family & friends?
100% replied - Yes
