Patient Survey Results
The following are the results from our most recent patient questionnaire, which was distributed January 2007 for patients treated in 2006.
We asked:
How do you rate the information provided
in our brochure?
99% replied Excellent / Very Good
How do you rate to courtesy/helpfulness of the reception staff
in the clinic?
100% replied Excellent / Very Good
How do you rate the presentation of the clinic?
100% replied Excellent / Very Good
How did you rate your initial assessment?
96% replied Excellent / Very Good
At your assessment, if you had questions, did you get answers
you could understand?
92% replied – Yes, all of the
time
7% replied - Yes,
some of the time
How do you rate your consultation with your surgeon?
99% replied Excellent / Very Good
At your consultation, were you given enough time to discuss your
treatment with your surgeon?
90% replied – Yes, definitely
10% replied – Yes,
to some extent
At your consultation, did your surgeon explain your treatment
in a way you could understand?
88% replied – Yes, completely
12% replied – Yes,
to some extent
At your consultation, if you had questions, did you get answers
that you could understand?
93% replied – Yes, all of the
time
7% replied – Yes,
some of the time
How do you rate the level of care you received on the date/dates
of your treatment/s?
100% replied Excellent / Very Good
Were you treated by all staff with dignity and respect?
100% replied – Yes, all of the time
How do you rate the level of aftercare you receive/received?
100% replied Excellent / Very Good
How do you rate the overall cleanliness of the clinic?
100% replied Excellent / Very Good
How do you feel about the final result of your treatment?
97% replied Excellent / Very Good / Good
Would you recommend Visualase to family & friends?
100% replied Yes
Results Archive:
Results for 2006
Results for 2005
Results for 2004
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