Another Year of Fantastic Results from Patient Survey!

Published on 10th March 2017

Having laser eye surgery is a daunting prospect so it’s our job to ensure that the experience is as stress-free and easy as possible. Providing the best service we can is extremely important to us, which is why each year we ask our patients to give us their feedback - from their initial assessment, to the level of aftercare they receive.

The following are the results from our most recent patient questionnaire, which was distributed in  January 2017 for our patients who were treated in 2016 and we couldn’t be happier with the outcome, receiving exceptional marks from our satisfied patients - a testament to our continued efforts to deliver fantastic patient care!

These are some of the questions we asked:

How did you rate your initial assessment with the optometrist?

97% replied Excellent / Very Good

How do you rate your consultation with your surgeon?

100% replied Excellent / Very Good

How do you rate the level of care you received on the date/dates of your treatment/s?

99% replied Excellent / Very Good

How do you rate the level of aftercare you receive/received?

99% replied Excellent / Very Good / Good  

How do you feel about the final result of your treatment?

99% replied Excellent / Very Good / Good

Would you recommend Visualase to family & friends?

99% replied – Yes

To see the full results, click here.

We also received some great comments from our patients including:

‘’Some of my friends had their eyes treated at a big commercial company and it sounded like a conveyor belt style service. With Visualase, I was treated with care and patience with any concerns I had. I felt reassured by the aftercare appointments. I still can’t believe the results – thank you.’’

‘’Success rate and aftercare service were very important to me. Visualase have an excellent track record of both being local and having a fixed price policy as well – what more could you ask for? ‘’

‘’From start to finish everything was explained and I was reassured and helped to feel at ease. I chose Visualase because of everything I was told by my son-in-law.’’

‘’The friendliness and the information provided. Also not being pushed into a decision after the consultation.’’

‘’Being made to feel at ease and given enough information to be happy to proceed with treatment. The doctors’ knowledge and advice and pricing were also important to me.’’

If you would like more information on laser eye surgery please contact us or click here.   

All eye surgical procedures carry a level of risk including not obtaining the desired outcome, through to varying levels of visual loss. Your eye surgeon will discuss the risks and benefits, including ones specific to your circumstances, at the time of your pre-operative consultation.